PRIVACY POLICY


‍This privacy policy applies to all the services, applications, products and websites offered by Maisha Proprietary Limited (also referred to as “Maisha Pty. Ltd.”, “Maisha”, “We” and “Us”), its subsidiaries and affiliated companies. It contains important information about how we use your personal information, please read it carefully.

Personal information

We respect the privacy of visitors to our website and recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner.

All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we may record this.

By providing personal information for the purposes of communicating with you, you are consenting to Maisha Pty. Ltd. storing that information and, where appropriate, to answering an enquiry sharing your information with an authorised third party solely for the purposes listed in this policy. We will only use your information to respond to your enquiries and to manage our relationship with you.

Information we collect

Via this website, by email, mail or telephone, you may voluntarily supply us with personal information.

- Your name
- Your personal or business email address
- Your personal or business telephone number
- Your personal or business address-
- Your contact preferences
- Your marketing preferences
- Your IP address
- A mobile device ID
- Other information provided by you in relation to an enquiry about Maisha.
- Use of personal information

We may use your personal information in the following ways. We are required by law to tell you on what grounds we are permitted to use your information.


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Information sources

Our information sources are:
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- Information you choose to provide us with to help us communicate with you.

- Log information. When you access this website our servers log files every time a page is accessed. This information is used to measure how our systems are performing. Our log files do not identify any person or individual. These logs include the IP address of the device or computer requesting the page, name of page(s) accessed, page elements requested, browser type, date, and time of request, and any error messages.


Use of your information for marketing purposes

We will only provide information to you that you have specifically requested.

You can choose to no longer receive marketing communications at any time by contacting us at info@maisha.au or by clicking unsubscribe from a marketing email. If you do unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect. We retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.

Storing your personal information

We process and store your personal data in a manner that ensures appropriate security, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. We restrict the number of people in our organisation with access to your data and ensure that they are managed according to strict policies. All personal data is stored under physical, electronic and procedural monitoring and we are equipped with technical security mechanisms to protect your data against unauthorised access or transfer, loss, destruction or misuse.

You acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your personal data, we do not promise that your personal data will always remain completely secure.

Sharing your personal information

We may share your personal data with service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including email communication providers, marketing agencies, IT service providers, accountants, auditors and lawyers.  

Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party's rights, property, or safety

Third party websites

This website may include links to third party websites that we do not operate or endorse. These websites may use cookies and collect your personal information in accordance with their own privacy policies. This privacy policy does not apply to third party websites, and we are not responsible for third party websites.

Your rights

You have the right to request:

- A copy of the personal information we hold about you. You can also request that we provide that information directly to a third party.

- The details of how we process that information.

- That we update your personal information to correct any inaccuracies.

- That we erase your personal information, or for our use of it to be restricted.

You also have the right to make a complaint to the Information Commissioner's Office if you’re not happy with how we’ve managed your personal information.

Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.

Contacting us

If you wish to exercise any of these rights or if you have any queries about how we use your personal information, please send an email to info@maisha.au.

Data Protection Officer

Our Data Protection Officer is Dominic Walters
Contact details: info@maisha.au.

Changes to this policy

We review this policy on a regular basis to ensure that it is up to date with our use of your personal information, and compliant with applicable data protection laws.

We reserve the right, at our discretion, to revise this privacy policy at any time. If we make changes to this policy, we will keep you informed by placing prominent notices on our web pages and updating the existing policy wording on our website.

This policy was last updated in February 2024.
© 2024 Maisha Pty. Ltd. All rights reserved.